Registration
Dear Players,
As you are probably aware, Los Angeles County has reported an increased surge of positive COVID-19 cases, and the LA County Department of Public Health has issued additional safety measures in our recent “Safer at Home Order” in effect until December 20, 2020.
Although we are a tennis and fitness operation permitted to operate at 50% capacity, we feel that your safety and health are our highest priority during this time, so we are suspending private group sessions with the exception of those in the same household.
Our goal is to protect the health and safety of our tennis community, clients, staff, guests, etc. Please note that any changes to our operations, procedures, rules and regulations are an effort to focus on keeping everyone safe and to help stop the spread while we fight this pandemic.
We will continue to host private sessions for players both adults and juniors quarantined together in the same household.
This is a great time for players to work on their tennis game for the next couple of weeks or until we resume private groups again. We hope you consider maintaining your physical and mental well-being with outdoor tennis while getting through these restricted times.We can't express our gratitude enough in your efforts to help address the COVID-19 situation. We thank all of you in advance for your cooperation and continued support.
Please don't hesitate to reach out with any questions.
-The ERS Tennis Team
Registration:
All customers must register for private and group classes by emailing the facility and mention the program you are interested in. Class sizes are limited for all our programs so you must sign up to reserve a space in the class. It is a first sign up, first serve policy. We do have waiting lists available and will be notified should there be any cancellations. Prior to commencing the start of any tennis activity, all Elite Racquet Sports customers and clients must complete the registration form below and submit them online through our secure server. Elite Racquet Sports reserves the right to cancel classes, camps and programs if minimum enrollment requirements are not met.
Cancellations:
All customers must cancel 24 hours in advance for all reservations. No exceptions. Late cancellations will be charged in full.
Payment Methods:
Elite Racquet Sports accepts Visa, Mastercard, Discover and American Express only.
Charge Account Payment Program:
Elite Racquet Sports' system facilitates an in-house charge account for convenience and credit to be used for tennis services, reservations, produts and custom equipment orders authorized by each client. The system retains Credit Card Information that will serve as a temporary hold for each authorized reservation. When tennis services such as classes, lessons, group sessions, or within the similar scope, are completed, caharges will be finalized within 24-48 hours of the posted date. For advanced purchases, which can include the prepayment of packages, camps, tournaments, special events, custom orders, stringing services, product purchases, and all else within that scope, charges will be billed upfront and/or when orders processed. Program applies to one time charges or recurring billing.
Weather Policy:
GROUP CLASSES: Unfortunately, Elite Racquet Sports cannot control the weather, but we will provide an end of season makeup instead.Elite Racquet Sports will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time. It is our discretion whether a class be held or not and may be based on forecasts rather than current conditions. We will cancel a class if rain continues two hours before the start of classes. For example: If class time begins at 3pm and it is still raining at 1pm, we will cancel classes and you will be notified. However, if it stops raining at 12pm and does not continue, we will continue with classes and you will be notified.For the safety of the students and for the equipment maintenance reasons, classes will not be conducted on wet courts / surfaces - even if the sun is shining - or if there is light drizzle.In such cases a makeup class will be offered at the end of the season on the same day and time you initially signed up for.
PRIVATE & SEMI-PRIVATE CLASSES: If your semi-private or private lesson is cancelled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for cancelled classes and instead we will schedule the class another time.If, for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to a group classes.
CAMP CLASSES: For any outdoor camp your camper participates in, should the weather not forecast favorably and predict continuous rain the morning of camp, a weather related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be refunded. If, however, camp starts and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area or indoor facility and finish the remainder of the camp day with tennis related activities, arts and crafts and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location.