All customers must register for private and group classes by emailing the facility and mention the program you are interested in. Class sizes are limited for all our programs so you must sign up to reserve a space in the class. It is a first sign up, first serve policy. We do have waiting lists available and will be notified should there be any cancellations. Prior to commencing the start of any tennis activity, all Elite Racquet Sports customers and clients must complete the two forms below and submit them online through our secure server. Elite Racquet Sports reserves the right to cancel camps and programs if minimum enrollment requirements are not met. 

All customers must cancel 24 hours in advance for all programs, including but not limited to private and group classes. A 24 hour notice must be given for all cancellations. Late cancellations will be charged in full.

Payment Methods:
Ojakian Tennis and Elite Racquet Sports accepts Visa, Mastercard, and American Express only. 

Elite Racquet Sports/Ojakian Tennis system includes access to a charge account to be used for tennis services and Pro Shop purchases. The system retains Credit Card information that is processed at the end of each billing period to pay the balance via Credit Card charge. The accumulated balance will be billed at the end of each billing period designated on the 15th and last day of each month. For one time purchases or payments, charges can be billed up to 24 hours prior to the service(s) rendered and immediately for balance differences, fees, debts or deposits for products. 

Refund Policy:
No Shows or withdrawals forfeit all fees paid for programs, clinics, lessons, camps and discounted sessions. No refunds will be issued and no exceptions made.
No refunds or adjustments will be made for any incindental absences including, but not limited to changing mind, work confilicts, illness, vacation, other sport schedules, and/or change in participant's schedule. 
Makeup Policy:
Attendance to scheduled classes is the responsibility of the participant.
For Junior Programs Participants Only: One make up class is permitted per session for discounted session enrollment. Make ups are allowed on a different day we offer the same program. You MUST contact the office if you are not planning to attend a class, and adhere to our 24 hour cancellation policy. If you do not show for a class without contacting the office, or cancel less than 24 hours in advance, you will not be allowed a make up. You must RSVP for the make up class so we can staff properly. Showing up with no reservation is not permitted and your child will not be allowed to participate.
For Adult Program Participants: There are no makeups for missed adult classes in all adult programas when enrolled in discounted sessions. No exceptions.
No makeup offered for private and semi-private lessons if our 24 hour cancellation policy is not met.
No makeups for any missed camp days. 

Weather Policy:


Unfortunately, Elite Racquet Sports cannot control the weather, but we will provide an end of season makeup instead.Elite Racquet Sports will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time. It is our discretion whether a class be held or not and may be based on forecasts rather than current conditions. We will cancel a class if rain continues two hours before the start of classes. For example: If class time begins at 3pm and it is still raining at 1pm, we will cancel classes and you will be notified. However, if it stops raining at 12pm and does not continue, we will continue with classes and you will be notified.For the safety of the students and for the equipment maintenance reasons, classes will not be conducted on wet courts / surfaces - even if the sun is shining - or if there is light drizzle.In such cases a makeup class will be offered at the end of the season on the same day and time you initially signed up for. Should a class be canceled due to weather conditions 2 or more times in a single semester, a one class credit will be offered to be used toward a future semester (valid one year).


If your semi-private or private lesson is cancelled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for cancelled classes and instead we will schedule the class another time.If, for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to a group classes.


For any outdoor camp your camper participates in, should the weather not forecast favorably and  predict continuous rain the morning of camp, a weather related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be refunded. If, however, camp starts and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area or indoor facility and finish the remainder of the camp day with tennis related activities, arts and crafts and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location. 


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