All customers must cancel 24 hours in advance for all programs, including but not limited to private and group classes. A 24 hour notice must be given for all cancellations. Late cancellations will be charged in full.
Ojakian Tennis and Elite Racquet Sports accepts Visa, Mastercard, and American Express only.
CHARGE ACCOUNT PAYMENT PROGRAM
Unfortunately, Elite Racquet Sports cannot control the weather, but we will provide an end of season makeup instead.Elite Racquet Sports will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time. It is our discretion whether a class be held or not and may be based on forecasts rather than current conditions. We will cancel a class if rain continues two hours before the start of classes. For example: If class time begins at 3pm and it is still raining at 1pm, we will cancel classes and you will be notified. However, if it stops raining at 12pm and does not continue, we will continue with classes and you will be notified.For the safety of the students and for the equipment maintenance reasons, classes will not be conducted on wet courts / surfaces - even if the sun is shining - or if there is light drizzle.In such cases a makeup class will be offered at the end of the season on the same day and time you initially signed up for. Should a class be canceled due to weather conditions 2 or more times in a single semester, a one class credit will be offered to be used toward a future semester (valid one year).
PRIVATE & SEMI-PRIVATE CLASSES:
If your semi-private or private lesson is cancelled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for cancelled classes and instead we will schedule the class another time.If, for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to a group classes.
For any outdoor camp your camper participates in, should the weather not forecast favorably and predict continuous rain the morning of camp, a weather related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be refunded. If, however, camp starts and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area or indoor facility and finish the remainder of the camp day with tennis related activities, arts and crafts and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location.